KINPAX DATA DELETION
Account & Data Deletion
You can initiate account deletion in KinPax under More / Settings → Account → Delete Account. If you cannot access the app, send a deletion request to support@kin-pax.com.
Effective date: September 17, 2026
What deletion means
Deletion is intended to permanently remove the KinPax account and associated data that we are not legally or legitimately required to retain. It is different from signing out, uninstalling the app, or disabling notifications.
What is normally removed
This generally includes profile and account settings, private content solely associated with the account, storage objects solely associated with the account, and other personal information not needed for a legitimate shared record or retention exception.
Shared child and family records
When another authorized owner remains, appropriate shared records may remain available to that owner while unnecessary personal information belonging to the deleting user is removed or de-identified where feasible. If you are the sole owner, deletion may also remove the child profile, Care Guide, Handoffs, Care Sessions, and related files.
Timing and exceptions
We process requests promptly and will let you know if identity verification or additional time is needed. Limited data may remain for security, fraud prevention, legal compliance, dispute resolution, or backup integrity. Deleting KinPax data cannot delete copies previously exported or shared outside KinPax.
Need help?
Contact KinPax support ↗