I need help getting into my account.
Use Forgot password on the sign-in screen if you use email and password. If you sign in with Apple or Google, choose that same option again.
HERE WHEN YOU NEED US
Help for the little
and big questions.
KinPax is meant to make care feel calmer. If something is unclear, we are here to help you find your footing.
CONTACT KINPAX
Send us a note.
Email our support team and we will get back to you as soon as we can. Please do not include a child’s medical, safety, or other sensitive care details in email.
QUICK ANSWERS
A few places to start.
How do caregiver invitations work?
A parent creates an invitation from Care Circle and shares the private link or backup code. Caregivers create or sign in to their own account before joining.
Why did I not receive a notification?
Confirm that KinPax notifications are enabled in your device settings. Handoffs and completed sessions are always available inside the app’s Notifications and Sessions areas.
How do I delete my account?
In KinPax, go to More → Settings → Account → Delete Account. If you cannot access the app, email us from the address associated with your account.
URGENT SAFETY CONCERN?
KinPax is not an emergency or medical service. If a child may be in immediate danger or experiencing a medical emergency, contact local emergency services and an appropriate qualified professional.
Read the Medical & Safety Disclaimer →